How to Issue a Return
We really hope that you’re happy with your purchase every time! If there is any manufacturing fault or the item is “Dead on Arrival” or any color or size mismatches, we’ll be happy to “Exchange” or “Full Refund” or the same product provided that it is in full as it is a condition as delivered.We do Also offer Quick Replacement warranty for many products. Read more about Replacement Policy here for better understanding and for your comfort.We (EasyHaat) have a 7 days easy return policy for most of the items, however, specific return periods may apply for certain types of items while certain items are not returnable unless there is a problem with their quality. Unfortunately, unless they are faulty or not as described, we’re unable to offer a refund or exchange for the following item categories:
-Games & Software Products
-Clearance & Warehouse Deals
-Items on Sale
-Cosmetics items [if the seal is open/broken]
-Perfumes [if the seal is open/broken]
-Any products that come with factory sealed packing (If seal open/broken it won’t be allowed for return or exchange)
-Undergarments item are not eligible to return or exchange
If there is an issue with your order, you are requested to inform us immediately and not within 24 hours of receiving the product. Returns should be made within 7 days of receiving the items in original, undamaged and everything included and intact packaging. In most cases, original and undamaged packaging refer to the manufacturer’s packaging that the product was delivered to you in. An item being returned should also be returned with any accessories, manuals, and items that may have been bundled with the item.
If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item or deduct up to 80% of the original selling price from the refund amount. Refund will be added to your EasyHaat account as Store Credit/Equivalent Plus Points or in cash/bKash. Other cases if everything is as it is and fulfills all our refund policy, we are good to offer you the full refund without any question.
In the case of size, color or if you don’t like the item or any other natural issue, the product can be exchanged one time for FREE or when you pay the return delivery charge or bring the product to our office. If it’s required to change more than one time then additional charge 20% of the product value could be deducted. So, we request you to choose the right product and triple check the product details or call our customer support if needed before replacing it the 2nd time.
Note: If there is any problem from our side we will offer FREE returns or else we will charge you for the return shipping and rest amount will be refunded as per the above policy.
Replacement Warranty Policy
We are in EasyHaat offering all Genuine Products. Many of the product comes with brand warranty and some don’t. If there is any warranty for any particular product, it shall be clearly written on the website or on the invoice or there may have the separate warranty card for the different time period. Please bear in mind that Replacement warranty will be only available once for a particular product and during the period if the product got same or other issues from second incidents it will cover as service warranty. In a simple way- Replacement warranty is valid at one time only. We are unable to replace more than one time.
Here is the simple and easy way to get replacement, if there is an issue such as-
-OS related fault but NOT for any Apps
-If there is no power due to device issue (No warranty for any kinds of accessories. Such as- Remote, Keyboard, Light, Battery Etc.)
-If the product is restarting or not running even 60% of its performance.
-In general, if there is any product sold with Replacement warranty, It means you will get a new product after inspection and if it qualifies. There is much reason, it may get rejected or not eligible to get a replacement.
Here are few reasons for your kind reference-
-If there is any physical damage
-If there is any burn or similar
-If the product is not with the original software or warranty void stickers
-If the product used abnormally or such environment which is not supposed to be.
If there is such environment that we don’t have enough product to give a quick replacement, it may take little longer time to get the product as a replacement. If we don’t get the product and if there is no chance to get in near future, we may offer service warranty instead.
Further Reads: If you have other issues with your product or purchase, Please read our details Return Policy for other terms and conditions which may help you better.